Shipping Policy

Thank you for shopping with us. This Shipping Policy explains how orders are processed and delivered when you purchase products from our website.

1. Order Processing

• Orders are generally processed within 1–3 business days after payment is successfully received.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive order confirmation details after placing your order.

• In case of any unexpected delay in processing, we will contact you using the contact information provided during checkout.

2. Shipping & Delivery

For physical products, delivery typically takes 5–7 business days after the order has been dispatched.

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.

Please note that estimated delivery times are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any promotional free-shipping offers will be subject to the terms and conditions specified in the respective offer.

4. Order Tracking

Once your order has been dispatched, we may provide tracking information through the contact details provided at checkout.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

5. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete shipping address, including phone number and postal code.

If an order cannot be delivered because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for re-delivery.

6. Delayed or Lost Shipments

While we work with reliable delivery partners, delays can occasionally occur due to circumstances outside our control.

If your order appears to be significantly delayed or lost, please contact our customer support team so that we can assist you in checking the shipment status.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible after delivery and provide photographs of the package and the product.

We will review the issue and determine the appropriate resolution in accordance with our return/refund policy.